FAQ

How to Order

Ordering our products can be done through email, fax, postal order or phone. Our customers will be given a full proforma invoice and briefing. The order will be completed and sent to our customers only after the bank has confirmed that the payment process is completed.

The website is exclusively addressed to businesses and professionals.

All the prices listed on the catalogue and then on the proforma invoice do not include VAT and EXW (Ex Works or Ex factory)

Payment

The settlement of the order is made after the whole amount of the proforma invoice is deposited in a Greek bank account and more specifically in:

Eurobank Ergasias SA.  BIC/SWIFT CODE:  ERBK GR AA   IBAN: GR7302601780000830200778517

 

The implementation and shipment of the order are done only after the bank's confirmation that the order has been fully paid.

The website is exclusively addressed to businesses and professionals.All the prices listed on the catalogue and then on the proforma invoice do not include VAT and EXW (Ex Works or Ex factory)

 

Shipping

Transportation costs will burden the purchaser. During the proforma invoice process there is an effort to provide precise costing of the transportation costs. The nature of our merchandise and the special conditions required for transportation (mandatory cooling) force us to try and cooperate with trustworthy transportation companies only, which are able to deliver under certain conditions the merchandise safely to your doorstep with the lower cost possible. In the European Union this can be achieved and in the next few lines some examples are given to indicate transportation costs for merchandise delivery in EUROpalette (weighing approximately 600kg) door to door in various European countries. Germany from 200 to 300 euros, Italy, Belgium, France, Holland from 250 to 350 euros and Great Britain, Sweden from 300 to 400 euros. However if you wish your merchandise to be delivered in a different transportation way, we will instantly respect your wish. Delivery within Attica is free of charge and the responsibility is on us.

Price list

In order to acquire our Price List all you have to do is fill in the form below or email us or send us a fax or a postal letter with your first name, last name, the kind of your business, your address and contact information (phone number, email, fax).

Get our price list

Terms of Use

Management and property of the websites 'www.traditionalgourmet.gr' and 'www.batagiannis.gr' belong to 'Ar. Batagiannis & Co ltd', which from this moment will be referred to as 'Company'. Using www.traditionalgourmet.gr and www.batagiannis.gr indicates full acceptance of the terms and conditions that are set by the 'Company'. The user or visitor of the websites owned by the Company will be referred to as 'Customer'. The use of the websites owned by the Company is strictly forbidden in the case of non- acceptance of the terms and conditions by the 'Customer'.

1. The product photos on the websites of the 'Company' may not accurately depict the products described.

2. The 'Company' does not guarantee in any case the accuracy, completeness or the availability of the contents, pages, information, photographs, descriptions, services, products, choices or their results.

3. The results of the websites are used only as purchasing information for the 'Customer'.

4. The 'Company' has the right to modify, pause or withdraw the content of our website, or to interrupt any access to it or to stop its operation without any prior notification.

5.The whole content of the website and the services provided via this website are intellectual property of the 'Company' and are therefore protected according to relevant provisions of the Greek law, European law and of international conventions. The use of the content in any way for commercial purposes is allowed only after written permission from the 'Company'. It is prohibited to copy, reissue, load, spread, distribute or resale the content of the website of the Company.

6.The 'Company' uses appropriate tools to ensure maximum reliability of these sites, but it cannot guarantee that the functions or the contents of these sites will not display interruptions or errors or that its current location or its server will not contain viruses or other malware. The 'Company' bears no responsibility or the obligation to compensate for any moral damage resulting from the use of the website.

7. Personal data that indicates the 'Customer' in some pages of our website is kept on file and processed with the utmost safety and according to the law 2472/1997 on personal data protection. Personal data is used for transactions, statistical reasons or to ensure the possibility of communication with the 'Customer'.

8. The 'Company' may unilaterally change at any time and at its discretion these terms without prior notice to customers, who have the responsibility to check whether there have been amendments to the current terms of use. Visiting and using www.traditionalgourmet.gr and www.batagiannis.gr after the occurrence of any modifications shall be deemed as acceptance of these terms of use as they have been modified.

9. These terms and conditions of use and any amendment affecting them are governed by Greek law, the law of the European Union and relevant international treaties. Any provision of these terms contrary to the law ceases to have effect and is removed from this without in any case affect the remaining terms. 

10. Any dispute that may occur will be in the jurisdiction of the Courts of Athens in Greece.

Return Policy

Recognizing that buying food without testing is difficult, we are trying, through descriptions, to be as detailed as possible. All our products are sold for years by our business in Greece and they are checked daily so we are aware of the opinion of the final consumer as to their quality. However, not unlikely, some products may not meet your expectations entirely because due to their nature (packaged food) it is very difficult to ascertain the condition of each product separately and on this issue we ask for your understanding. Returning the product might be a little troublesome. It is compulsory to notify us of any desire you may have to return the products within 14 calendar days from the date you delivered them. Also it is crucial that the package is unopened. It is important that the products are loaded for return within 30 calendar days from the date of receipt. Probably, depending on the country, the products may need to be transferred to the facilities of a transportation company (because for most of the products cooling is required) to return to Greece. Please note that the return costs are charged to the customer unless the products are unfit for consumption; in that case the return costs will burden us. Any pending financial issue will be solved after the return of the products.